Terms & Conditions

Returns & Warranty Policy

**IMPORTANT - PLEASE READ**

These returns & Warranty Policy is applicable to all Spare Parts purchased online via Samsung Parts Website and through Samsung Customer Service Plaza (SSCNZ LIMITED).

All Return requests must be submitted on Samsung Return in order to proceed. Any return without prior arrangement with us may not be approved and also this does not guarantee that we will accept the return.

Spare Parts Warranty

Without limiting any rights you have under the Consumer Guarantees Act, any spare parts purchased from Samsung Parts Website or SSCNZ Limited that are faulty due to manufacturing defect are covered under 90 days warranty from delivery date and we can provide exchange if available or refund. The faulty part will need to be returned with original packaging in order for the replacement part can be issued. 

Due to health and safety risks, any consumable parts such as water filters will not be replaced or refunded under warranty if seal is peeled/broken unless the product is defective.

Items Damaged in Transit

Ensure items are checked upon delivery for any transit damage to the parcel/item.

Unless Consumer Guarantees Act applies, any damaged items will need to be reported to us within 48 hours of delivery with appropriate photo evidence and neither samsungnzparts.co.nz nor SSCNZ Limited will be liable for any damaged items if not reported within this timeframe.

Original packaging including the part label and packaging materials must be kept for any transit damage claims to be considered for approval.

Change Of Mind or Incorrect Order by Mistake

Neither samsungnzparts.co.nz nor SSCNZ Limited provide refunds or credit for any returns due to change of mind, change of circumstances or incorrect orders.

If an incorrect order is placed, exchange can still be provided with a correct item if stock is available to order.

Extra shipping will be charged for items returned to us without confirmation which need to be sent back again.

Returns may incur a restocking fee of 20% if accepted not in original condition.

Incorrect Items Supplied

If you have been supplied with an incorrect item due to our error or misinformation, you must notify us within 14 days of delivery date. The incorrect item will first need to be returned to us in a resalable / unused condition within 30 days from the delivery date in order for us to supply the correct one (subject to stock availability) or refund.